
From Friction to Forward: Conflict Conversations for Physician Leaders
Physician leaders routinely encounter interpersonal conflict, professionalism concerns, communication challenges, and resistance to change that can affect team dynamics, collaboration, and patient care. Despite these responsibilities, many physicians receive limited formal training in conflict management and difficult conversations. As a result, challenging discussions may be avoided, delayed, or handled in ways that increase defensiveness and reduce psychological safety. This activity will provide practical communication strategies to help physician leaders address conflict effectively while maintaining accountability and professional relationships. Participants will learn to differentiate among types of conflict, apply a structured approach to difficult conversations, and use leadership communication tools such as inquiry before advocacy, intent-versus-impact discussions, behavioural feedback techniques, emotional acknowledgement strategies, and boundary setting.
Target Audience
- Physicians
- Physicians Assistants
Learning Objectives
Learners will be able to:
- Differentiate task, process, and relationship conflict.
- Apply a five-step framework for difficult conversations.
- Use practical communication tools to reduce defensiveness and increase alignment.
- Respond to challenging interpersonal situations using leader-focused language and coaching techniques.
Murtaza Amir, MD FAAN
Muhammad Saeed, Bcom
Julio Ventura, MD
Caitlyn Boyd, MHA, MSN, RN, CPHQ, CPAHA-Telestroke
Available Credit
- 1.00 AMA PRA Category 1 Credit™
TeleSpecialists is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
TeleSpecialists designates this Live activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

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