Gayle O'Brien earned her Bachelor of Science in Nursing and Master of Science in Nursing from Kent State University in Ohio.  Her clinical experience spans from medical-surgical nursing through intensive care.  She has held the roles of Director of Coronary Care, Director for Quality Improvement, Vice President of Quality and Safety, and Chief Quality Officer.  During her tenure, she has led efforts to reduce CMS patient safety indicators, patient fall rates, and serious safety events.  She has also led actions to increase HCAHPS and Leapfrog scores.  She has served as a graduate preceptor for advanced roles, nurse practitioners, and MSN students.  

More recently, Gayle serves as the Vice President of Quality and Process Improvement at TeleSpecialists.  She has numerous certifications, including Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Healthcare Risk Management (CPHRM), and Lean Six Sigma Black Belt.